TrackingSucks → UPS
UPS “Delivered to Access Point” — what it actually means
The package went to a local shop/locker (CVS, Michelin station, UPS Store) for you to collect — either by request or after failed delivery attempts.
Why packages get stuck here
- Driver left it instead of re-attempting
- You (or sender) selected Access Point delivery
- Repeated "recipient not available" exceptions
How long it usually lasts: Held typically 7 calendar days, then returned.
What to actually do
- Bring government ID matching the recipient name
- Note the pickup point's hours — they're the shop's hours, not UPS's
- Don't like Access Point drops? Set preferences in My Choice
UPS support: 1-800-PICK-UPS (1-800-742-5877) · claims page